Seatrade Cruise News ~ December 14, 2020

Before the British Virgin Islands reopened to tourism Dec. 1, the government needed to ensure frontline workers were trained in new health protocols and ready to make visitors feel welcome despite masks and distancing. Aquila Center for Cruise Excellence delivered training to more than 2,500 hospitality providers, including taxi drivers, tour guides, airport personnel, hotel and spa staff.

Aquila’s ‘Service Excellence: COVID-19 Edition’ is focused on giving people the skills and confidence they need to deliver excellent service while following the necessary protocols and procedures implemented by destinations and cruise lines.

Topics Include communication while wearing masks, fostering connections while distancing, touchless engagement and interactivity, sanitization as great service, encouraging guest compliance and managing difficult situations.