From Travel & Cruise Magazine – 3rd Quarter 2020 Adapting to new protocols and procedures will require changes to our products and guest experiences, and although this is a challenge, it is also a remarkable opportunity. This is a time to reimagine our current experiences and develop new ones. It is a chance to breathe […]
This article continues my writing about Aquila’s start on the journey from Good to Great as a first step to my writing a book on Aquila’s evolution. These articles continue to examine how Aquila used the concepts of Jim Collins’ book Good to Great to bring us to where we are today. And in this […]
From Travel & Cruise Magazine – 2nd Quarter 2020 The way to strengthen and accelerate recovery is through community collaboration and engagement. Learning ways to give the best service in these times, and being innovative with solutions that are relevant to today’s environment, are things that we all need today. Aquila is offering best practices […]
As an entrepreneur, what excites me is to see seeds of ideas grow into a reality that is often bigger that you first imagined. This is how I feel about the growth Aquila has experienced over the past few years, and what is especially exciting is that this growth is both with shore excursions in […]
At the end of the cruise season in our ““Living Lab”” in Saint John, we stop to celebrate – and our reflections on 2019 for Aquila were too remarkable not to share! In addition to a record-breaking cruise season for Aquila, 2019 has Aquila training in over 35 different destinations, including delivering programs in Spanish and French. […]
From Travel & Cruise Magazine – 1st Quarter 2020 Aquila Center for Cruise Excellence continues to experience remarkable growth, and it is now growing a team of global trainers and new training programs for cruise destinations. Aquila developed a program to expand its reach by establishing a network of Global Trainers and we have been […]
I’ve been saying for a decade that I’m going to write a book. Today, I’ve decided to start with small articles and chapters that hopefully one day will become part of a whole book. This first one is about the beginnings of how Aquila worked through the book Good to Great to become who we […]
From Travel & Cruise Magazine – 3rd Quarter 2019 A destination’s investment in training is directly correlated to the destination’s success in receiving higher guest satisfaction ratings that leads to increased tourism, for both cruise and stay-over guests. Together with those throughout the destinations and industry, Aquila continues to develop new ways to bring service […]
This article about how your Frontlines can give you a competitive advantage appeared in Travel & Cruise, the official magazine of the cruise industry, published by the FCCA and CLIA. What can Frontline Training do for Your Destination? Is your destination looking for a sustained competitive advantage? Is the creation of a culture of service […]