From Travel & Cruise Magazine – 3rd Quarter 2019

A destination’s investment in training is directly correlated to the destination’s success in receiving higher guest satisfaction ratings that leads to increased tourism, for both cruise and stay-over guests.

Together with those throughout the destinations and industry, Aquila continues to develop new ways to bring service excellence to another level. This has required collaboration with the cruise lines and local destination stakeholders in ascertaining the biggest needs for service excellence, asking questions to bring ownership and buy-in to the outcomes.