DESTINATION TRAINING EXCELLENCE

“I am proud that Aquila Centre for Cruise Excellence is our official and exclusive training partner. This partnership has led to immense benefits for both destinations and cruise lines, as training has a direct improvement on the guest experience that drives spending, ratings, and so many other factors that positively impact all facets.” Michele Paige, President, Florida-Caribbean Cruise Association

For almost a decade, our fruitful partnership with Aquila has been a cornerstone to ensure service excellence in Puerto Rico’s cruise industry. The trainings offered by Beth and her amazing team have made a measurable difference: improving our port ratings and bolstering desirability of our destination in the context of the Caribbean, the industry’s most competitive area. We are eager to continue this partnership for years to come. Crystal Bell, Air & Cruise Access Director, Puerto Rico Tourism Company

Different tour operators and port agencies from Aruba recently joined the 'Excellence in Sustainable Destination Experiences' workshop by Aquila. It was a truly transformative experience. The insights and strategies shared were useful, greatly improving our sustainability efforts. The expert guidance and collaborative environment encouraged deep learning and creative thinking. We highly recommend this workshop to any destination looking to improve their sustainability practices and offer great experiences. Monica Bos, Cruise Manager Aruba Tourism Authority

This season (2023) holds special significance as it follows a Product Analysis conducted by Aquila. “…the findings from this assessment informed Tourism Trinidad’s efforts to enhance the cruise activity in Trinidad, ensuring that the country meets and exceeds the expectations of our valued guests! Carla Cupid, Chief Executive Officer, Tourism Trinidad Limited

One of my key takeaways was that our understanding of, and training upskilling from your Team now is for ‘whole of destination’. This goes far in creating a service excellence destination environment and a national culture of tourism excellence! Nikoyan Roberts, Manager Nautical Development, Grenada Tourism Authority

“I’m always excited to see Aquila conducting training around the Caribbean because their methods always result in happier staff and even happier guests.  Safety, customer interaction and guest satisfaction are key results of their courses.” Megan Shaw, Account Manager, Shore Excursions, Royal Caribbean Cruises

"From the Yucatan Tourism Board, we consider that the courses represent an opportunity to keep our knowledge updated and learn about the cruise industry. Aquila has helped us a lot to improve the services that our tour operators offer in the Port of Progreso, Mexico to cruise passengers." Raúl Paz Noriega, Technical Director, Yucatán Tourism Board, México

“What the team at Aquila has created is exactly what our guests at Explora Journeys are looking for: curated and unique experiences that bring our guests close to the local communities!"  Nicholas Radin, Destination Experiences Expert, Explora Journeys

”Aquila’s Center for Cruise Excellence continuously develops and delivers engaging and valuable workshops... Over the years they have met and made friendships with our stakeholders who appreciates the high level of training they have come to know and expect. The team is always filled with anecdotes and stories that explain, clarify and encourage our stakeholders. Aquila’s experiential approach reinforces learning … We constantly get asked when will we have another training as the trainings never fail to inspire.” Noriko Gamero, Director of Cruise & Destination Planning, Belize Tourism Board

“We could not envision just how comprehensive the training was or the reception and the enthusiasm that the course would solicit from the participants. The seminar was packed with a wealth of information… It also focused on achieving certain standards of excellence, skills for dealing with specific sectors… more than anything, it drew our attention to the fact that cruise tourism is an industry that at its core is about human relations and how well we conduct our customer service.” Jeanne Rogers-Vanterpool, Former President of the Office of Tourism of St. Martin

"The Aquila Training has made a total difference in Cartagena regarding the confidence of the tour guides… improving the service quality, which has impacted in a positive way the passengers satisfaction levels."   Maria Claudia Lacouture, Former President, PROCOLOMBIA

“We really enjoyed the AQUILA Tour Guide course. It's super easy to access, well-structured and very informative. It offers the perfect mix of topics for anyone looking to embark on a career in shore-based tour guiding. The lessons are delivered in a very relaxed manner and students are able to go back over the topics and learn at a pace that feels right for them.” Sarah, Tour Guide, United Kingdom