Cruise Into Excellence: Affordable Virtual Training for Tour Operator Management Teams

Special Summer FCCA Rate: $490 USD per operator

Join our exclusive 2-hour live Zoom sessions led by Aquila’s Expert Global Trainers.
Practical. Interactive. Designed for Tour Operators.

 

 

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Reimagining Guest Experiences

$1,900.00
Date & Time: Aug 19, 10 AM EST

Topics include:

  • Evaluating experiences for current appeal
  • Incorporating trends in guest experiences
  • Key considerations for reimagining shore excursions

 

 

 

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MAXIMIZING PROFITS

$1,900.00
Date & Time: July 2, 2PM EST

Topics include:

  • Optimizing Operations
  • Increasing Profit Margins
  • Adding Value

 

 

 

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Excellence in Navigating Crisis

$1,900.00
Date & Time: July 9, 2PM EST

Topics include:

  • Understanding Trauma & Your Role
  • Supporting Safely and Responsibly
  • Communicating Effectively

 

 

 

 

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Creating a Culture of Service

$1,900.00
Two-hour live and personalized training for your company’s team.
$1900.USD per program per operator team.

Topics include:

  • Build a service mindset;
  • Motivate teams to excel;
  • Deliver consistent, exceptional experiences.

 

 

 

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Storytelling 101 for Guides

$1,900.00
Two-hour live and personalized training for your company’s team.
$1900.USD per program per operator team.

Topics include:

  • Why storytelling is important for tour guides.
  • What makes a great story.
  • How to tell an engaging story.

 

 

 

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Mastering Challenges

$1,900.00
Two-hour live and personalized training for your company’s team.
$1900.USD per program per operator team.

Topics include:

  • Managing Difficult Situations.
  • Key Communication Strategies.
  • Preparing Your Team.

 

 

 

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Selling Shore Excursions

$1,900.00
Two-hour live and personalized training for your company’s team.
$1900.USD per program per operator team

Topics include:

  • Reaching the Cruise Lines.
  • Selling your Shore Excursions.
  • Stand Out from the Crow.

 

How It Works:

  • Each tour operator’s management team connects through one Zoom link
  • Teams can join together from one room or individually
  • Limited spots available – secure your place early!

Aquila has additional topics available for customizing to your destination needs.

Contact Melissa or Beth directly: training@cruiseexcellence.com

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