FCCA Travel & Cruise Magazine ~ 3rd Quarter 2021 In the second-quarter magazine, we talked about the measures that are needed to ensure a successful return of cruise, mainly about preparing your stakeholders, communicating with your community, and helping your frontlines be ready. In this article, we talk about the best practices and lessons learned […]
Preparing Your Team for the Return of Travel & Cruise Tourism Prepare Your Community to Welcome Cruise Workshop – A strong recovery for our cruise destinations includes ensuring our communities are ready to welcome cruise lines and their guests. In this workshop, discussion will include how to prepare your community to welcome the resumption of […]
Travel Pulse Canada ~ June 13, 2021 The Tourism Industry Association of Canada (TIAC) is formally announcing its National Cruise Committee – a group of TIAC Members and Canadian organizations that operate in the global cruise industry and are advocating for the cruise industry to be treated no different from other travel sectors in Canada. […]
February 8, 2021 A tour operator and trainer in Saint John, New Brunswick for almost forty years and providing training to the global cruise community with a focus on service excellence since 2007, all indications were that their upward growth trajectory would continue, but March 2020 was a turning point. With tourism and cruise at […]
Seatrade Cruise News ~ December 14, 2020 Before the British Virgin Islands reopened to tourism Dec. 1, the government needed to ensure frontline workers were trained in new health protocols and ready to make visitors feel welcome despite masks and distancing. Aquila Center for Cruise Excellence delivered training to more than 2,500 hospitality providers, including […]
Seatrade Cruise News – December 9, 2020 In 2020, Aquila Center for Cruise Excellence celebrated 10 years of delivering training programs to the cruise industry. Unable to celebrate the way they had planned, they were dreaming about travelling and asking each other ‘When you can travel again, what will you pack?’ They took to TikTok with […]
In 2020, Aquila Center for Cruise Excellence is celebrating 10 years of delivering training programs to the cruise industry! Looking back over the last decade, Aquila certainly has a lot to celebrate. Since 2010: Aquila has delivered training in 73 countries around the world. More than 18,000 people have participated in Aquila’s training. Starting with […]
It’s week eleven of working remotely and seeing our world change while teams try to stay motivated and connected. During our 9am Zoom check ins, sometimes we are a little quieter. The long-haul view of this situation is starting to settle in, especially after a week with unrest in the US and the news that […]