Preparing Your Team for the Return of Travel & Cruise Tourism
Prepare Your Community to Welcome Cruise Workshop – A strong recovery for our cruise destinations includes ensuring our communities are ready to welcome cruise lines and their guests. In this workshop, discussion will include how to prepare your community to welcome the resumption of cruise, including involvement of local citizens to community leaders and your stakeholders, effective communication internally and to the cruise lines, key messaging, etc.
Product Development Series – A series of four workshops exclusive to destinations and tour operators to develop and reimagine experiences that meet the guest needs today. Topics include Finding the Opportunities, Creating the Experiences and Delivering WOW.
Service Excellence COVID-19 Edition – As cruise resumes, providing excellent service to guests in cruise destinations while following protocols and processes is more challenging and more important than ever. After completing this training, frontlines, tour guides, transportation drivers and anyone who interacts with guests will be ready to respond to guests with service excellence.
Tour Guide Refresher – Now more than ever, Tour Guides are essential to creating excellent guest experiences. The key to delivering excellent service is ensuring we are refreshed, ready, and working together. This online course includes two lessons from Aquila’s Tour Guide International Certification program that are most meaningful as we prepare to get back sharing our destinations with our guests.