FCCA Travel and Cruise Magazine – 3rd Quarter 2023 When the unexpected happens, it is important to be prepared to provide the necessary support for cruise guests, and for our teams to be prepared with the necessary tools. At the annual FCCA conference in Mazatlán, a panel including the Carnival Care Team, Norwegian Guest Experiences […]
As we see needs evolve and change, Aquila continues to build relevant new programs and customized training strategies for destinations and tour operators. In the first half of 2023, two FCCA partner destinations have continued to invest in long-term strategies that include everyone from their stakeholders to their frontlines: Puerto Rico Tourism Company and Cayman […]
FCCA Travel and Cruise Magazine – 3rd Quarter 2023 Strategies for Success in Raising the Level of Excellence in Your Destination Developing strategic plans to reach goals is a common practice of successful destinations and businesses. Whether you are looking to increase overall visitation, number of cruise calls, or guest satisfaction ratings, strategic plans serve […]
(Originally published on Marketplace Excellence – Caribbean Report Newsletter, edited) Cruise tourism has been a major contributor to national economies around the world for decades, creating jobs and bringing visitors who spend money locally. More recent trends include a focus on promoting health and safety, concerted efforts to enhance environmental sustainability and achieve carbon neutrality, and a commitment […]
(Originally published on Marketplace Excellence – Caribbean Report Newsletter, edited) Cruise tourism has been a major contributor to national economies around the world for decades, creating jobs and bringing visitors who spend money locally. More recent trends include a focus on promoting health and safety, concerted efforts to enhance environmental sustainability and achieve carbon neutrality, and a commitment […]
From Marketplace Excellence Caribbean Report Newsletter The Aquila Living Lab recently welcomed cruise tourism and tour operator representatives from Puerto Rico for an immersive training experience in Saint John, New Brunswick, Canada, a first for the organization. The Puerto Rico Tourism Company (PRTC) has long collaborated with Aquila on training for frontline ambassadors, tour guides, tour operators, and other […]
Reported by Telegraph-Journal
Published by Seatrade Cruise News on Aug 16, 2023 Puerto Rico first to send delegation to Aquila Living Lab Saint John (seatrade-cruise.com) A Puerto Rico tourism delegation is at the Aquila Center for Cruise Excellence Living Lab in Port Saint John, New Brunswick to learn about best practices. Attendees are from the Puerto Rico Tourism […]
(Originally published on Marketplace Excellence – Caribbean Report Newsletter, edited) Cruise tourism has been a major contributor to national economies around the world for decades, creating jobs and bringing visitors who spend money locally. More recent trends include a focus on promoting health and safety, concerted efforts to enhance environmental sustainability and achieve carbon neutrality, and a commitment […]
Aquila is thrilled to have reached a new milestone! on August 15-17, we had successful three days showcasing representatives from the Puerto Rico Tourism Company and a delegation of 12 people representing 6 Tour Operators from Puerto Rico in Saint John to experience Aquila’s Living Lab and learn our best practices. This is the first […]