MASTERING CHALLENGES IN SHORE EXCURSIONS (NEW!)
Contact NowEvery tour operator has things go wrong, but what sets truly excellent tour operators apart from the rest is how they manage when things go wrong. During this half-day workshop participants will explore best practices and expert strategies for managing difficult situations and minimizing risk, including key operational preparations, communication strategies, steps for reducing the chances of things going wrong.
Participants will also learn to prepare the team to manage when things go wrong and handle difficult situations with excellence.
Tour operators regularly face unexpected challenges during shore excursions and often lack expert strategies to manage those difficult situations & to minimize risk, resulting in poor visitor experience, complaints, requests for refunds and more. This training helps operators:
- Develop strategies to minimize risks and prevent issues.
- Improve communication for handling difficult situations.
- Strengthen team preparedness to respond with confidence and professionalism.
Topics covered in this training:
- Managing Difficult Situations for Tour Operators & Best Practices for Responding to Common Difficult Situations
- Strategies to Minimize Risk on Shorex
- Risk Management Processes
- Incident Reporting
- Key Communication Strategies
- Preparing Your Team
Best for: Tour Operators
Formats available: Virtual Workshop, Live Delivery in Destination