SERVICE EXCELLENCE UNLEASHED – Step 2: Unlocking Your Excellence Potential
Registrate interésBuilding on the service Excellence WOW (Step 1) foundation, this workshop unleashes participants’ potential for delivering exceptional service.
This half-day workshop is designed to deepen frontline skills, with a focus on empowerment, diversity, and handling challenging situations. Participants learn to harness their strengths to create remarkable guest experiences.
While many frontline workers may have foundational skills, they often struggle with maintaining high service standards consistently, especially when dealing with diverse guests and challenging situations. The need for empowerment and effective conflict resolution is critical.
This workshop deepens frontline skills by providing tools to harness diversity, overcome challenges and unleash their potential to provide remarkable guest experiences. By empowering frontline staff to take control of difficult situations and promoting responsible tourism, the training elevates their service delivery.
TOPICS:
- Unleashing Excellent Service Skills
- Empowering Guests to Practice Responsible Tourism
- Leveraging Diversity for Enhanced Service
- Effective Strategies for Handling Difficult Situations
- Unleashing Your Excellence Potential
Best for: Anyone who interacts with guests, including Greeters, Tour Guides, Transportation Drivers, Vendors, Retail Associates, Food & Beverage Servers, and Attraction Providers.
Available Formats: Virtual Workshop, Live Delivery in Destination