Do you have a passion for Saint John and the Bay of Fundy? Do you love meeting new people and learning all about your region? Would you like to be part of an award-winning team? Aquila Tours is hiring Pierside Operations Team Members for the 2024 Cruise Ship Season!
We invite you to step up and share your love for Saint John and our beautiful Bay of Fundy region with people from around the world. Working on cruise ship days throughout the season with a busy schedule during September and October – these paid positions are well-suited for those with a flexible schedule, those who have recently retired, entrepreneurs building a new business, stay-at-home parents, and more!
Our seasonal Pierside Operations Team is made up of various roles: Cruise Managers, Sales Team, Transport Team, and Cruise Day Assists. Each of these roles is vital in our successful delivery of an excellent shore excursion program to our cruise clients. We are currently seeking new team members for the following roles:
Transport Team Member
Working in a team of 3-4 people, our transportation team is responsible for the smooth dispatch of approximately 20-30 tour buses per day. This role is diverse and fast-paced, and will include loading buses, counting tickets, dispatching tours, and providing information to cruise ship guests. Responsibilities of the Transport Team include:
- Confirming arrival and checking condition of all tour buses
- Assisting guests with finding the right bus to board while tracking tour numbers on each bus
- Counting tour tickets from guests and communicating updates with Cruise Manager
- Spotting tour buses backing out of parking lot
- Cleaning up spills (oil, fluids, etc) immediately and reporting to Cruise Manager
- Monitoring activity in dispatch area for any issues
Sales Team Member
Working either individually or as a team, this role is diverse and fast-paced, and will include greeting guests, checking tickets, selling tours, tracking sales, communicating and providing information to cruise ship guests. Responsibilities for the Sales Team include:
- Being knowledgeable about each tour and making recommendations to cruise guests
- Managing inventory and selling tour tickets
- Setting up the sales booth with tickets, brochures, walkies, signage, paperwork
- Communicate updates with team members on any tour sales
- Make changes to tickets as necessary, i.e. missed tours, change in tour time, wrong ticket
- Tracking and calculating all sales made throughout the day including completing end of day sales tracking sheets
Pierside Operations Team positions require accuracy, customer service, and on-the-spot problem solving. Positions revolve around the cruise ship schedule, which sometimes involves extended periods of activity with early mornings, evenings and/or weekends. Shifts range anywhere from 5 to 9 hours, and may start as early as 6:30am, and finish as late as 8:00pm.
We’ll provide you with top-notch training to provide wonderful interactions with guests. You just need to bring an enthusiasm for our region that’s contagious and a desire to ensure each visitor has an amazing experience arriving in Saint John. Fluency in English is required, and while fluency in languages other than English is not necessary, it is always an asset!
If this sounds like you, we want to meet you! Reach out to work@aquilatours.com for more information. We’d love to have you join our award-winning team!
Location: Saint John, New Brunswick, Canada
Type of Employment: Seasonal
Aquila Contact Information:
Samantha MacVey
Human Resource & Cruise Manager
ABOUT AQUILA
With more than 40 years of experience in the tourism industry, Aquila is the preferred tour operator for cruise lines operating shore excursions in the port of Saint John. Aquila offers cruise guests with unique excursions that feature the region’s most popular sights and off-the-beaten-path experiences that only locals can provide.
With the encouragement of top executives from several major cruise lines, Aquila established a Center for Cruise Excellence in 2007. Aquila’s Center for Cruise Excellence offers training programs in the areas of Tour Operator Excellence, Tour Guide Excellence, Shore Excellence, and Port Excellence, all designed to help key players in cruise destinations around the world achieve and deliver excellence.
At Aquila, we pride ourselves on being the best and providing memorable experiences for our guests. We are a company that cares about doing the right thing and that belief is woven into our values. We believe in creating an environment of diversity and community engagement where our team can flourish. That means our culture embraces all backgrounds and is committed to creating safe spaces for our team regardless of what we look like, where we come from, or who we love. Each of our team members plays an important role in the impact at home in our local community, and on the many international destinations where our training reaches. As a team, we look for reliable, confident, and like-minded individuals to join us who will come together so that we can reach our shared goals of excellence and “Aquilafying” the world!
Aquila is proudly Rainbow Registered. By exceeding the set of standards set by the Canada’s 2SLGBTQI+ Chamber of Commerce (CGLCC) national accreditation, the Rainbow Registered designation affirms that Aquila is a safe, welcoming, and accepting place. Learn more about this program at rainbowregistered.ca
Aquila’s Mission:
To ignite the spirit of discovery. Aquila is committed to exceeding guest and client expectations and ensuring growth by creating moving experiences.
Aquila’s Values
Integrity, Respect, Positivity, Happiness, Fun, Supportive, Balance, Flexibility, Family, Friends, and Personal Growth and Development.
Aquila is an equal opportunity employer prohibiting harassment and discrimination. We are committed to equality, diversity, and inclusion for all current and potential employees. All employment decisions are based on business needs, job requirements and individual qualifications and are made free of any of the prohibited grounds outlined in the New Brunswick Human Rights Act including age, marital status, family status, creed or religion, physical disability, mental disability, race, colour, ancestry, place of origin, national origin, social condition, political belief or activity, sexual orientation, gender identity or expression, and sex (including pregnancy).
