As an entrepreneur, what excites me is to see seeds of ideas grow into a reality that is often bigger that you first imagined. This is how I feel about the growth Aquila has experienced over the past few years, and what is especially exciting is that this growth is both with shore excursions in […]
At the end of the cruise season in our ““Living Lab”” in Saint John, we stop to celebrate – and our reflections on 2019 for Aquila were too remarkable not to share! In addition to a record-breaking cruise season for Aquila, 2019 has Aquila training in over 35 different destinations, including delivering programs in Spanish and French. […]
From Travel & Cruise Magazine – 1st Quarter 2020 Aquila Center for Cruise Excellence continues to experience remarkable growth, and it is now growing a team of global trainers and new training programs for cruise destinations. Aquila developed a program to expand its reach by establishing a network of Global Trainers and we have been […]
I’ve been saying for a decade that I’m going to write a book. Today, I’ve decided to start with small articles and chapters that hopefully one day will become part of a whole book. This first one is about the beginnings of how Aquila worked through the book Good to Great to become who we […]
From Travel & Cruise Magazine – 3rd Quarter 2019 A destination’s investment in training is directly correlated to the destination’s success in receiving higher guest satisfaction ratings that leads to increased tourism, for both cruise and stay-over guests. Together with those throughout the destinations and industry, Aquila continues to develop new ways to bring service […]
This article about how your Frontlines can give you a competitive advantage appeared in Travel & Cruise, the official magazine of the cruise industry, published by the FCCA and CLIA. What can Frontline Training do for Your Destination? Is your destination looking for a sustained competitive advantage? Is the creation of a culture of service […]