Aquila – 35 Years
Aquila – A tourism story of resilience and passion
February 8, 2021 A tour operator and trainer in Saint John, New Brunswick for almost forty years and providing training to the global cruise community with a focus on service excellence since 2007, all indications were that their upward growth trajectory would continue, but March 2020 was a turning point. With tourism and cruise at […]
New from Aquila: Service Excellence COVID Edition and how to be ready for cruising’s resumption
Seatrade Cruise News ~ December 14, 2020 Before the British Virgin Islands reopened to tourism Dec. 1, the government needed to ensure frontline workers were trained in new health protocols and ready to make visitors feel welcome despite masks and distancing. Aquila Center for Cruise Excellence delivered training to more than 2,500 hospitality providers, including […]
Aquila celebrates 10 years of training with new programs and TikTok fun!
Seatrade Cruise News – December 9, 2020 In 2020, Aquila Center for Cruise Excellence celebrated 10 years of delivering training programs to the cruise industry. Unable to celebrate the way they had planned, they were dreaming about travelling and asking each other ‘When you can travel again, what will you pack?’ They took to TikTok with […]
Celebrating 10 Years of Cruise Excellence Training Programs!
In 2020, Aquila Center for Cruise Excellence is celebrating 10 years of delivering training programs to the cruise industry! Looking back over the last decade, Aquila certainly has a lot to celebrate. Since 2010: Aquila has delivered training in 73 countries around the world. More than 18,000 people have participated in Aquila’s training. Starting with […]
Tips for Building Passionate Teams proves even stronger during uncertain times
It’s week eleven of working remotely and seeing our world change while teams try to stay motivated and connected. During our 9am Zoom check ins, sometimes we are a little quieter. The long-haul view of this situation is starting to settle in, especially after a week with unrest in the US and the news that […]
How Will We Reimagine Our Guest Experiences?
From Travel & Cruise Magazine – 3rd Quarter 2020 Adapting to new protocols and procedures will require changes to our products and guest experiences, and although this is a challenge, it is also a remarkable opportunity. This is a time to reimagine our current experiences and develop new ones. It is a chance to breathe […]
What does it mean for teams to have a Culture of Discipline?
This article continues my writing about Aquila’s start on the journey from Good to Great as a first step to my writing a book on Aquila’s evolution. These articles continue to examine how Aquila used the concepts of Jim Collins’ book Good to Great to bring us to where we are today. And in this […]
New Online Training Programs from Aquila Help FCCA Members Navigate the New Normal
From Travel & Cruise Magazine – 2nd Quarter 2020 The way to strengthen and accelerate recovery is through community collaboration and engagement. Learning ways to give the best service in these times, and being innovative with solutions that are relevant to today’s environment, are things that we all need today. Aquila is offering best practices […]