How to Deliver “Wow” Experiences for Cruise Lines and Guests

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We want to deliver “Wow” moments to cruise lines and their guests, but what do these moments look like in our current reality? How can we create them when faced with distancing, masks, or other protocols? In this workshop, you’ll learn how to use creativity, teamwork, and commitment to create experiences that guests will remember and deliver a level of service that will have cruise lines saying “Wow”!

For best results, FCCA member destinations are encouraged to offer this workshop exclusively in their destination, inviting the cruise stakeholders in their destination to participate. This allows for the workshop to include engaging discussion and the opportunity to collaborate and work together on the plans that will need to be implemented for the successful resumption of cruise in the destination.

This workshop is part of Aquila’s “How to” Workshop Series for Destinations and their stakeholders to prepare for the resumption of cruise, and can also be delivered as a single, stand-alone workshop.

Topics Include:

• What it means to “Wow”,
• How to “Wow” your cruise line clients,
• How to “Wow” your cruise guests,
• Ways to stand out from the crowd

Best for: FCCA Members, Cruise Destinations & Ports, Tour Operators

Available Formats: Virtual Workshop