How to create a culture of service

How to Create a Culture of Service in Destinations & Organizations

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Now more than ever, delivering excellent service and making your cruise clients and guests a priority is the way to success. How do you make sure everyone is delivering excellent service while also adapting to new protocols and procedures? How do you encourage your team and set them up for success? In this workshop, you’ll learn how to make exceptional service a reality in your destination and how to create an attitude of service excellence among your whole team. For best results, FCCA member destinations are encouraged to offer this workshop exclusively in their destination, inviting the cruise stakeholders in their destination to participate. This allows for the workshop to include engaging discussion and the opportunity to collaborate and work together on the plans that will need to be implemented for the successful resumption of cruise in the destination.

This workshop is part of Aquila’s “How to” Workshop Series for Destinations and their stakeholders to prepare for the resumption of cruise, and can also be delivered as a single, stand-alone workshop.

Topics Include:

  • What it means to have a culture of service,
  • How to create a culture of service,
  • What a culture of service looks like,
  • How to make exceptional service a consistent reality

Best for: FCCA Members, Cruise Destinations & Ports, Tour Operators,

Available Formats: Virtual Workshop

How to create a culture of service