Driver Excellence

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A driver of guest transportation is a very important part of the guest experience in a destination. Whether driving a motorcoach, taxi, van, private vehicle, sightseeing boat, buggy, rickshaw, or any other type of transportation, a driver has a great impact on the guest experience and on guest satisfaction ratings in the destination. If you are a driver of guest transportation, you are responsible for the safety of your guests, but the expectations of your guests go beyond that to include excellent service, professional behaviours, managing difficult situations, and more.

This training program gives drivers the knowledge, skills, and tools to meet the many expectations of their guests. While it can stand alone, it is excellent in combination with Cruise 101 and Service Excellence 101, and drivers who participate in all three of these programs will receive a certificate in Driver Excellence.

Topics Include:

  • The important role of the driver,
  • The responsibility of safety,
  • Delivering excellent service,
  • Professional behaviours of drivers,
  • Dealing with difficult situations,
  • Exceeding expectations

Best for: Drivers of guest transportation, such as motorcoach, taxi, van, private vehicle, sightseeing boat, buggy, rickshaw, and so on.

Available Formats: Virtual workshop