COVID-19 Awareness and Prevention

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This highly interactive online video-based training program will help you and your teams learn how to identify and rectify, avoid and pre-empt, risks associated with the spread of viruses including but not limited to, norovirus and coronavirus. It is perfect for all guest-facing and non-guest facing staff such as food and beverage servers, bussers, kitchen staff, cleaners, housekeeping staff, store clerks, tour guides, taxi and bus drivers, greeters, receptionists, security guards and more. It is very visual and has Spanish, English and Haitian Creole subtitles.  

As businesses reopen and cruising resumes, having a well-trained, confident, and knowledgeable team to represent you and your clients safely is critical. It is more important than it has ever been before. These days guests are assured that the companies and people they will interact with on land and at sea, are well-trained and consistently follow public health guidelines and strict company protocols at all times. Doing this will make the difference between being able to remain in business, and not.

Every member of your team is directly responsible for keeping people safe and healthy and for protecting your hard-earned reputation. No person or company wants to be the source of contamination and illness and the reason your business, destination or cruise line is shut down. 

This training program is provided by an Aquila partner. It can stand alone and is also perfectly paired with our Service Excellence COVID-19 Edition Training.

Topics Include:

• The PPE items everyone needs and the common mistakes that can cause the spread of, instead of prevention of, viruses and bacteria
• The most common symptoms of COVID-19
• Using hand-held temperature readers
• Cleaning, sanitizing, and disinfecting
• Contact tracing, what it is and how it helps
• Quarantine and isolation, the differences and when each are needed

Best for: Frontlines, Greeters, Security Guards, Tour Guides, Transportation Drivers, Vendors & Retail, Food & Beverage, Attractions, Cleaners, and Resort Staff. Anyone front and back of house.

Available Formats: Online via any device, anytime