Course Category: Ports

This series of “how to” workshops helps destinations prepare for the resumption of cruise. Addressing a variety of topics, these workshops are designed to provide guidance and lead cruise destination stakeholders through a process to develop their own plans, protocols and procedures to meet the unique needs of their destination. For best results, destinations are encouraged to offer this series of workshops exclusively in their destination, inviting the cruise stakeholders in their destination to participate in the workshops. This allows for the workshops to include engaging discussion and the opportunity to collaborate and work together on the plans, protocols and procedures that will need to be implemented for the successful resumption of cruise in the destination.

Aquila does offer this workshop series periodically for individual registration from FCCA Members, and to be advised of the next general workshop series dates, contact us.

Workshop Topics Include:

  • How to Prepare your Community to Welcome Cruise,
  • How to Build an Operational Plan that Adapts with Change,
  • How to Reimagine Product Development & Guest Experiences,
  • How to Create a Culture of Service in Destinations & Organizations,
  • How to Deliver “Wow” Experiences for Cruise Lines and Guests

Best for: FCCA Members, Cruise Destinations & Ports, Tour Operators,

Available Formats: Virtual Workshops,

“Your Service Excellence Workshop session was really good!  I think that your 4-part series is brilliant…just the right mix of topics, and really good content. I bet you got some standing ovations from your virtual audience!”

Mark Edson, IDEAS, Brand and Experience Design

“We are now going to actively dive into our existing Food Tours to see how we can enhance the experience with more WOW factors. Great advice for which I thank you. Looking forward to the next Aquila Workshop!”

Ankie Nieuwenhoven, Flavors of St Martin