Course Category: Front Lines

Now more than ever, Tour Guides are essential to creating excellent guest experiences. As the cruise industry resumes, cruise lines will be focused on providing an excellent guest experience. As tours guides, the key to delivering excellent service is ensuring we are refreshed, ready, and working together. Whether you are currently working as a Tour Guide, or looking forward to returning to the role, the Tour Guide Refresher is available for a limited time and is designed to help you revitalize your commentary and sharpen your skills as you prepare for the return of cruise.

In an effort to help support the successful restart of the cruise industry, Aquila has developed this timely online course. This Tour Guide Refresher includes the two lessons from our Tour Guide International Certification program that are most meaningful as we prepare to get back out there doing what we love and sharing our destinations with our guests. If you are interested in more training, you can use this refresher as credit towards our full certification program.

Topics Include:
• Hospitality & Service Excellence
• Presentation, Storytelling & Interpretation

Best for: Tour Guides, Tour Escorts, Group Leaders
Available formats: Online Course, Live Delivery (with minimum of 40 guides in one destination)

What makes Aquilamazing Tour Guides? - Tour Guide Excellence