Who is Aquila? We are cruise industry experts. For over forty years, Aquila’s purpose has been to ignite the spirit of discovery – and have fun while doing it! As a renowned Canadian tour operator, we deliver shore excursions to cruise lines that create lasting memories of the Bay of Fundy for our guests. We are highly respected within the industry and are often named as one of the best tour operators in the world by cruise executives.

We are currently seeking a Seasonal Cruise Manager to join our team in Saint John, a position that is integral to the success of our shore excursion programming. This 5-month contract position will be part-time throughout the months of June-August, and then full-time during September and October with hours varying depending on the Cruise Schedule.

Our Cruise Managers work together as a flexible and supportive team to manage the high volume of cruise ships in our Living Lab, Saint John & the Bay of Fundy. Aquila takes over 1000 passengers on tour on any given day, and it’s up to our team to deliver excellent experiences to our guests. Some responsibilities of Cruise Managers include, but aren’t limited to:

  • Management of operations for shore excursion programs including daily operations, on-site tour dispatching, assisting guest traffic, answering questions, end-of-day reporting, and maintaining relationship with cruise line representatives.
  • Preparation of shore excursion programs prior to cruise ship arrival including:
    o Correspond with Shore Excursion onboard teams to confirm tour sales and answer tour program questions in a timely manner.
    o Correspond with suppliers regarding cruise calls, including booking dates and times, confirming, answering questions, etc.
    o Organize supplies, tour forms, and materials in preparation for each cruise ship day.
  • Problem solving in a unique learning environment including handling onsite emergency situations, resolving guests concerns or complaints, etc.
  • Build relationships with Cruise Line Shore Excursion Managers, Tour Guides, Pierside Team and Suppliers.
  • Demonstrate respectful and equitable treatment of all team members and guests regardless of background including but not limited to those represented by culture, race, sex, age, physical disabilities, sexual orientation, gender identity, neurodiversity, political affiliation, and socioeconomic status.
  • During the busy months of the cruise season, Cruise Managers work extended hours and long days to ensure that we are delivering excellent service to our clients. Depending on the Cruise Schedule, this can include early mornings, evenings, and weekends.
  • This position requires a high level of flexibility and organizational skills, a keen eye for detail, and the ability to solve problems in a creative way. We require a positive, upbeat individual who is self-motivated, can communicate professionally with a wide variety of people, and demonstrates integrity.

Experience in Tourism, Hospitality, and Project Management would be considered an asset. While this is a 5-month contract, there is potential for it to be a recurring seasonal position. Please send your resume by Wednesday, May 15th to work@aquilatours.com. Thank you for your interest; only those candidates selected for an interview will be contacted.

Employment Type: Contract (5-month), Part-Time & Full-Time
Contract Term: June 17th – November 15th
Location: Saint John, New Brunswick, Canada


With more than 40 years of experience in the tourism industry, Aquila is the preferred tour operator for cruise lines operating shore excursions in the port of Saint John. Aquila offers cruise guests with unique excursions that feature the region’s most popular sights and off-the-beaten-path experiences that only locals can provide.

With the encouragement of top executives from several major cruise lines, Aquila established a Center for Cruise Excellence in 2007. Aquila’s Center for Cruise Excellence offers training programs in the areas of Tour Operator Excellence, Tour Guide Excellence, Shore Excellence, and Port Excellence, all designed to help key players in cruise destinations around the world achieve and deliver excellence.

At Aquila, we pride ourselves on being the best and providing memorable experiences for our guests. We are a company that cares about doing the right thing and that belief is woven into our values. We believe in creating an environment of diversity and community engagement where our team can flourish. That means our culture embraces all backgrounds and is committed to creating safe spaces for our team regardless of what we look like, where we come from, or who we love. Each of our team members plays an important role in the impact at home in our local community, and on the many international destinations where our training reaches. As a team, we look for reliable, confident, and like-minded individuals to join us who will come together so that we can reach our shared goals of excellence and “Aquilafying” the world!

Aquila is proudly Rainbow Registered. By exceeding the set of standards set by the Canada’s 2SLGBTQI+ Chamber of Commerce (CGLCC) national accreditation, the Rainbow Registered designation affirms that Aquila is a safe, welcoming, and accepting place. Learn more about this program at rainbowregistered.ca

Aquila’s Mission:
To ignite the spirit of discovery. Aquila is committed to exceeding guest and client expectations and ensuring growth by creating moving experiences.
Aquila’s Values
Integrity, Respect, Positivity, Happiness, Fun, Supportive, Balance, Flexibility, Family, Friends, and Personal Growth and Development.

Aquila is an equal opportunity employer prohibiting harassment and discrimination. We are committed to equality, diversity, and inclusion for all current and potential employees. All employment decisions are based on business needs, job requirements and individual qualifications and are made free of any of the prohibited grounds outlined in the New Brunswick Human Rights Act including age, marital status, family status, creed or religion, physical disability, mental disability, race, colour, ancestry, place of origin, national origin, social condition, political belief or activity, sexual orientation, gender identity or expression, and sex (including pregnancy).