Terms & Conditions

Terms & Conditions

This is the web site of Aquila.s Center for Cruise Excellence, operated by Aquila Tours
Inc. We can be reached via e-mail at info@aquilatours.com. For each visitor to our
web site, our web server automatically recognizes information regarding the domain
address of the visitor.


Privacy Policy


Aquila Tours is concerned about the privacy of its users and is committed to protecting
their personal information.  
 
We collect the e-mail addresses of those who communicate with us via e-mail, aggregate
information on what pages visitors access or visit and information volunteered by the
visitor, such as survey information, inquiries, and/or site registrations.
The information we collect is used to improve the content of our web site, to notify
visitors about updates to our web site and by us for marketing purposes. We do not at any
time share the information we receive about or from visitors to our web site with any
other company or organization. Such information would only be disclosed as required by
law.


If you do not want to receive e-mail from us in the future, please let us know by sending
an e-mail to us at the above address and telling us that you do not want to receive e-mail
from our company.


If you supply us with your postal address online you may receive periodic mailings from
us with information on new products and services or upcoming events. If you do not wish
to receive such mailings, please let us know by sending an e-mail to the above address or
a letter to our mailing address as found on the .contact us. page of our web site. We will
be sure your name is removed from the list we use for promotional purposes.


Persons who supply us with their telephone numbers online may receive telephone
contact from us with information regarding promotions and events that we believe may
be of interest. Please provide us with your correct phone number. If you do not wish to
receive such phone calls, please let us know by sending an e-mail to the above address.
If you leave our web site via links on our site, we are not responsible for the privacy or
other policies on those sites.


Return/Refund Policy


We have a 48-hour refund policy - you can cancel within 48 hours after payment and get
a full refund less an administration fee of $25. After 48 hours, the Tour Guide Excellence
Course is non-transferable & non-refundable. All prices are in Canadian dollars and
include all applicable taxes.