For FCCA Members
Aquila is proud to be the official training partner of the Florida-Caribbean Cruise Association (FCCA), with a variety of training programs exclusive to members of the FCCA, including these popular programs:
FCCA Customer Service and Frontline Destination Training Offered exclusively to FCCA Member Destinations as part of their Service Excellence programs, this 2-day workshop in partnership with the FCCA and AON gives the Frontlines and stakeholders, tour operators and destinations, the tools to reach new levels of performance and profitability while ensuring sustainability and creating a culture of service.
Tour Guide Excellence – Exclusive Rates for FCCA Members
One of Aquila’s signature training programs, Tour Guide Excellence is an online international certification program designed specifically for Tour Guides in the cruise industry. This interactive program gives Tour Guides the opportunity to learn exactly what makes an excellent Tour Guide and the skills to turn that knowledge into a practical reality when guiding cruise shore excursions. Aquila is pleased to extend an exclusive rate to members of the FCCA.
FCCA-endorsed ACE Tour Operator Designation
Offered exclusively to FCCA Member Tour Operators who have contracts with cruise lines, the Aquila Cruise Excellence (ACE) designation Designation is awarded to Tour Operators who meet or exceed the requirements and standards of quality for ACE Service Excellence that are recognized and respected in the cruise industry. This program was developed with the FCCA and their member cruise lines and is exclusive to FCCA Tour Operator members.
Jeanne Rogers-Vanterpool, President of the Office of Tourism of St. Martin says:
“We could not envision just how comprehensive the training was or the reception and the enthusiasm that the course would solicit from the participants. The two-day seminar was packed with a wealth of information on the challenges and opportunities that could help us improve.
It also focused on achieving certain standards of excellence, skills for dealing with specific sectors… more than anything, it drew our attention to the fact that cruise tourism is an industry that at its core is about human relations and how well we conduct our customer service.”